WeHelpFix respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, share, and safeguard your information when you use our website and services.
What information do we collect?
We collect information that you provide to us when you register, create a profile, request or offer help, communicate with other users, or contact us. This may include your name, email address, phone number, location, payment details, ratings, reviews, and any other information you choose to share.
We also collect information that is automatically generated when you use our website and services. This may include your IP address, browser type, device type, operating system, pages visited, time spent, and other usage data.
We may also collect information from third-party sources, such as social media platforms, payment providers, or other partners, if you link your accounts with them to our website and services.
How do we use your information?
We use your information for the following purposes:
- To provide, maintain, and improve our website and services
- To match you with the best helper for your needs
- To facilitate communication and transactions between you and other users
- To personalize your experience and tailor our content and offers to your preferences
- To send you newsletters, promotions, surveys, and other marketing materials
- To respond to your inquiries, feedback, and complaints
- To prevent, detect, and address fraud, abuse, security, and legal issues
- To comply with our legal obligations and enforce our terms and conditions
- To perform research and analysis to improve our website and services
- To protect and defend our rights, interests, and property
How do we share your information?
We may share your information with the following parties:
- Other users: We may share your information with other users when you request or offer help, communicate, or transact with them. This may include your name, profile picture, location, ratings, reviews, and any other information you choose to share.
- Service providers: We may share your information with third-party service providers who perform functions on our behalf, such as hosting, payment processing, analytics, marketing, customer service, and security.
- Partners: We may share your information with third-party partners who offer products or services that may be of interest to you, or who help us promote our website and services.
- Authorities: We may share your information with law enforcement, regulators, courts, or other authorities if we are required or permitted by law, or if we believe it is necessary to protect our rights, interests, or property, or to prevent, detect, or address fraud, abuse, security, or legal issues.
How do we protect your information?
We take reasonable measures to protect your information from unauthorized access, use, disclosure, modification, or destruction. We use encryption, firewalls, authentication, and other security technologies to safeguard your information. However, no method of transmission or storage is completely secure, and we cannot guarantee the absolute security of your information.
How do we store your information?
We store your information on servers located in India and other countries. By using our website and services, you consent to the transfer and storage of your information across borders. We will retain your information for as long as necessary to provide our website and services, or as required or permitted by law.
How do we respect your choices?
We respect your choices regarding your information and communication preferences. You can access, update, correct, or delete your information at any time by logging into your account and modifying your settings. You can also unsubscribe from our newsletters, promotions, surveys, and other marketing materials by following the instructions in the messages or contacting us. You can also opt out of receiving personalized ads from our partners by adjusting your browser or device settings.
How do we update our privacy policy?
We may update our privacy policy from time to time to reflect changes in our website and services, or in the applicable laws and regulations. We will notify you of any material changes by posting a notice on our website or sending you an email. Your continued use of our website and services after the notice period constitutes your acceptance of the updated privacy policy.
